WHAT HAPPENED?
BlackBerry devices are experiencing intermittent service delays.

WHEN DID IT HAPPEN?
For North American BlackBerry users, since Wednesday morning, October 12, 2011.

WHY DID IT HAPPEN?
A multi-country BlackBerry outage spread to North America.

WHO WAS AFFECTED?
BlackBerry users in the United States and Canada beginning Wednesday. BlackBerry users in South America have been affected since Tuesday. BlackBerry users in the Middle East, Europe, and Asia have been affected since Monday.

WHAT DO YOU NEED TO DO?
Affected users who need to send and receive text messages or emails or access the Internet should use a non-BlackBerry device.

HAS THE PROBLEM BEEN RESOLVED?
No. Research in Motion are currently working on the issue. Additional information is available at http://www.rim.com/newsroom/service-update.shtml.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)