WHAT HAPPENED?

Approximately 9:35 AM, Tuesday, October 20, 2009, OIT began to receive reports from users of slow performance orservices being unavailable. This is was seen in multipleapplications across campus, including identity management which would impactuser logins. The cause was traced to the network-attached storageservice. The network-attached storage device wasrestarted successfully by 10:55 AM, October 20; most impacted services werereturning to normal at that time.

WHO/WHAT WAS AFFECTED BY THIS OUTAGE?

Affected services includeD: Banner jobsubmissions, Techworks, Peoplesoft financials, GTED, gtwebapps, Housing RMS,OSP Contract accounting, software.oit, and all ColdFusion applications. These are in addition to T-square and College of Management problems fromyesterday.

WHEN DID THIS HAPPEN?

Issues were discovered approximately 9:35 AM, Tuesday, October 20, 2009 until 10:55 AM, October 20.

WHAT DO YOU NEED TO DO?

Nothing. Users should be able to access services normallyat this time.

WHAT IF YOU HAVE QUESTIONS?

If you still have questions, or services are not respondingas expected, please contact the TSO Help Desk(CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)or the OIT Technology Support Center at 404-894-7173.