WHAT'S HAPPENING?
The TSO Help Desk will close early.

WHEN IS IT HAPPENING?
At 12:00 PM on Friday, December 18, 2009.

WHY IS IT HAPPENING?
In observance of the Winter Break.

Due to the furlough, the Help Desk will be closed from 12:00 PM, December 18, 2009, until 7:00 AM, January 4, 2010. During the furlough and break, TSO will provide on-call support at 404.385.3833 for faculty and staff for the following critical services:

? Exchange email (Zimbra email outages should be reported to OIT)
? www.cc.gatech.edu outages (CoC Main Web Page)
? Network home directories under the following filesystems: ccsamba, winhome, rd1, rd2, and rd3
? Admin FS (\\\\adminfs)
? A building-wide wired network outage (LAWN outages should be reported to OIT)
? Data Center electrical and cooling problems for CCB, KACB, and TSRB

These services are also defined on the TSO website at services/help-desk-emergency-support.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).