WHAT HAPPENED?
The general-access instructional computing server ara.cc.gatech.edu is offline.


WHEN DID IT HAPPEN?
At approximately 10:30 AM, Wednesday, September 15, 2010.


WHY DID IT HAPPEN?
The server experienced an unknown failure.


WHO WAS AFFECTED?
CoC faculty and students who use ara.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
No. TSO is actively troubleshooting the problem.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)


UPDATE:
TSO has resolved the problem and confirmed the system is working as of 12:00 PM, September 15, 2010.