WHAT HAPPENED?
CoC BlackBerry devices are unable to send email.


WHEN DID IT HAPPEN?
Tuesday, July 26, 2011.


WHY DID IT HAPPEN?
That's currently being investigated.


WHO WAS AFFECTED?
CoC faculty and staff BlackBerry users.


WHAT DO YOU NEED TO DO?
Affected users who need to send emails should use a non-BlackBerry device.


HAS THE PROBLEM BEEN RESOLVED?
No. The issue is currently being investigated.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)


UPDATE:
The BES was restarted, and BlackBerry devices were again able to send email by 2:00 PM, July 26, 2011.