WHAT HAPPENED?
External network connectivity for the campus was briefly offline.


WHEN DID IT HAPPEN?
Between approximately 4:05 PM and 4:20 PM, Tuesday, July 29, 2014.


WHY DID IT HAPPEN?
SoX, one of Georgia's Tech's Internet Service Providers, experienced a peering issue, resulting in the outage.


WHO WAS AFFECTED?
Anyone attempting to access external resources from on-campus or attempting to access campus resources from off-campus.


WHAT DO YOU NEED TO DO?
No user action should be required.


HAS THE PROBLEM BEEN RESOLVED?
Yes.  SoX contacted the peer, and the routing issue was corrected.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
The OIT Technology Support Center (404-894-7173, support@oit.gatech.edu) or the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).