WHAT'S HAPPENING?
OIT will perform a software upgrade on a core campus router.


WHEN IS IT HAPPENING?
The maintenance window is scheduled for 8:00 AM until 6:00 PM on Sunday, May 27, 2018.


WHY IS IT HAPPENING?
The upgrade was recommended by the vendor after the network outage experienced on May 22, 2018 (https://status.gatech.edu/incidents/zs036ml2ht4w).


WHO IS AFFECTED?
Users of many campus services relying on network connectivity.  These services include, but are not limited to, the following:

Banner
Buzzport
Canvas
CAS (login.gatech.edu)
DegreeWorks
Email (delayed delivery - no mail lost)
Epay
LAWN (eduroam, GTwifi, GTvisitor)
Oscar
Passport
Resnet network connectivity
T-Square
Touchnet
Vlab
VPN


WHAT DO YOU NEED TO DO?
No user action is required.  Please be patient during the maintenance window.  More information can be found, and the maintenance can be tracked, at the following link. https://status.gatech.edu/incidents/wgzpvxg5rzv1


WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).  If you prefer, you may contact the OIT Technology Support Center (404-894-7173, support@oit.gatech.edu).