WHAT HAPPENED?
The GT network was down.


WHEN DID IT HAPPEN?
Between approximately 8:30 AM and 9:45 AM, Saturday, September 17, 2016.


WHY DID IT HAPPEN?
OIT's preliminary diagnosis of the root cause was a hardware failure on a network router module line card.


WHO WAS AFFECTED?
Anyone attempting to access GT network resources.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
Partially.  The network is running in a degraded state.  OIT will attempt to repair the failed card beginning at 8:00 PM, September 17.  More information can be found at http://status.gatech.edu.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).  If you prefer, you may contact the OIT Technology Support Center (404-894-7173, support@oit.gatech.edu).