WHAT HAPPENED?
The web page that displays keys checked out from the SAM key safes was displaying incorrect information.


WHEN DID IT HAPPEN?
Between 9:10 AM and 9:40 AM, Friday, August 19, 2011.


WHY DID IT HAPPEN?
The key management system was hung.


WHO WAS AFFECTED?
TSO staff attempting to use the affected webpage.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
Yes. the key management server mrflibble.cc.gatech.edu was restarted, and services returned to normal after the restart.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu)