WHAT HAPPENED?
CoC Exchange Email/Calendaring services became unreachable.


WHEN DID IT HAPPEN?
At approximately 1:20 PM, Tuesday, January 5, 2010.


WHY DID IT HAPPEN?
The GTRI firewall temporarily lost connectivity to the campus.


WHO WAS AFFECTED?
CoC faculty and staff who use Exchange email or calendaring services and those with a CoC-issued BlackBerry.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
Yes. Service was restored at approximately 1:30 PM, January 5, 2010.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).