WHAT HAPPENED?
FileMaker Pro services were unavailable.


WHEN DID IT HAPPEN?
Between approximately 12:00 PM and 1:30 PM, Wednesday, February 17, 2010.


WHY DID IT HAPPEN?
The FileMaker Pro server ackerman.cc.gatech.edu became unresponsive.


WHO WAS AFFECTED?
Users of CoC-hosted FileMaker Pro databases.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
Yes. The server was rebooted and was again providing services as of approximately 1:30 PM, February 17, 2010.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).