WHAT’S HAPPENING?
TSO will perform updates to the Global 'Custom Fields' on RequestTracker (help.cc.gatech.edu).

WHEN IS IT HAPPENING?
Monday, November 18th, 2024 between 8-9am.

WHY IS IT HAPPENING?
As additional groups begin using help.cc, TSO is working to declutter the interface by removing unused Global 'Custom Fields'.

WHO IS AFFECTED?
Users of help.cc.gatech.edu.

Affected services:
RequestTracker (RT)

WHAT DO YOU NEED TO DO?
No user action is required. If you would like to discuss how to use 'Custom Fields' within your queues on help.cc, please reach out to the HelpDesk and we will discuss your needs.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 225D, 404.894.7065, helpdesk@cc.gatech.edu).