WHAT’S HAPPENING?
help.cc.gatech.edu was temporarily inoperable

WHEN DID IT HAPPEN?
The issue began at 5:39am, 4/16/21. TSO became aware of the issue at 9:36am, and the issue was resolved at 10:16am.

WHY IS IT HAPPENING?
The server that hosts the RequestTracker (RT) database ran out of space and became unresponsive.

WHO IS AFFECTED?
Groups using help.cc.gatech.edu were unable to create and respond to tickets. Tickets submitted to the email addresses below may have been lost due to the nature of the outage.

Affected services: 
Tickets submitted to -
 helpdesk@cc.gatech.edu
 building@cc.gatech.edu
 building-kacb@cc.gatech.edu
 building-tsrb@cc.gatech.edu
 help-purchase@cc.gatech.edu
 cocweb@cc.gatech.edu
 oms-advising@cc.gatech.edu
 undergradadvising@cc.gatech.edu

WHAT DO YOU NEED TO DO?
Tickets submitted to the above email addresses may have been lost and will need to be resubmitted.

WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 212, 404.894.7065, helpdesk@cc.gatech.edu).