At 4:47 PM, Thursday, July 9, 2009, the primary router for the northern part of campus went offline. This affects CoC faculty, staff, and students attempting to connect to the Internet or other parts of campus. LAWN is also affected in some areas. OIT is investigating the cause. Additional information will be posted as it becomes available.

Update: Network connectivity was restored to the CCB at 5:15 PM, July 9.

Update: See the message below for further details.

-----Original Message-----
From: System Operator [mailto:operator@fantasy.oit.gatech.edu]
Sent: Thursday, July 09, 2009 5:47 PM
To: oit-availability@lists.gatech.edu
Subject: Unplanned Network Service Interruption on 7/9/2009

WHAT HAPPENED?
One of the main campus routers rebooted itself at 4:46pm on Thursday,
July 9th, causing a network outage for many campus users until 5:13pm.

WHO WAS AFFECTED BY THIS INTERRUPTION?
The following buildings lost connection to the rest of campus and to the
internet: College of Computing, ES&T, MSE, SEB, GTAA, Howey Physics,
Infirmary, IHSE, Couch, Neely, OOD, Klaus, Bunger-Henry, Ajax, CRC,
Coon, IBB, CRB, IPST, BME, Police, MARC, Mason, Chem-Annex,
Cherry-Emerson, MRDC2, MIRC, NanoTech, ROTC, OHR, BME. Users trying to
access services hosted in those buildings were also affected.

WHEN DID IT HAPPEN?
From 4:46pm on Thursday, July 9th, to 5:13pm.

WHAT DO YOU NEED TO DO NOW THAT THE SYSTEM IS AVAILABLE AGAIN?
Business as usual.

WHAT IF YOU HAVE QUESTIONS?
If you have questions or are still having problems, please contact your
departmental IT support staff, or the OIT Technology Support Center at
404-894-7173. You can find information about system status on the OIT
Website at: www.oit.gatech.edu

TECHNICAL DETAILS
The ni-rtr spontaneously rebooted itself and got stuck in a continuous
reboot loop. Powering off the chassis, reseating the supervisor module,
and powering it back on seems to have cleared up the problem, but OIT
will continue to monitor service closely.