WHAT HAPPENED?
Users are unable to successfully login to GT Office 365 webmail (https://mail.gatech.edu or https://office365.gatech.edu).  Mail is otherwise flowing normally and users with configured mail clients (Outlook, Mac Mail, phone apps) continue to have access.

 
WHEN DID IT HAPPEN?
Beginning Friday, November 4, 2016 at 1:50 PM and ongoing.

 
WHY DID IT HAPPEN?
No root cause has been identified yet.

 
WHAT DO YOU NEED TO DO?
No user action is required.  Guides for configuring several popular mail clients can be found here: https://support.cc.gatech.edu/services/e-mail
 
 
HAS THE PROBLEM BEEN RESOLVED?
No.  OIT is currently investigating.  Updates and more information can be found here: https://status.gatech.edu/

 
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).  If you prefer, you may contact the OIT Technology Support Center (404-894-7173, support@oit.gatech.edu).