WHAT HAPPENED?
Some CoC email was delayed.


WHEN DID IT HAPPEN?
From approximately 3:25 PM on Monday, December 5, 2016.


WHY DID IT HAPPEN?
The YP server arakis.cc.gatech.edu and the redundant mailhead ace.cc.gatech.edu did not recover gracefully following the December 5 power outage (see http://support.cc.gatech.edu/alerts/campus-power-outage-0 for further details).


WHO WAS AFFECTED?
Some email messages, such as those from MailMan, the RT ticketing system, and CoC webforms, still route through the redundant CoC mailheads for delivery.  The messages that were routed through ace4.cc.gatech.edu delivered as expected, but those that routed through ace.cc.gatech.edu were queued.


WHAT DO YOU NEED TO DO?
No user action is required.  


HAS THE PROBLEM BEEN RESOLVED?
Yes, TSO restored normal service to the servers listed above at approximately 1:30 PM, Tuesday, December 6, 2016.  Ace is currently sending its queued email.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).