WHAT HAPPENED?
The shuttles cluster, ARA, and CoC academic labs are unable to mount network home directories.


WHEN DID IT HAPPEN?
Between 10:15 AM and 11:00 AM, Thursday, March 18, 2010.


WHY DID IT HAPPEN?
An OIT NAS appliance experienced a failure which made Prism home directories unavailable.


WHO WAS AFFECTED?
CoC faculty and students.


WHAT DO YOU NEED TO DO?
Affected users may need to re-map their prism home directory to resume normal operations. No data was lost in this outage.


HAS THE PROBLEM BEEN RESOLVED?
Yes.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
The OIT Technology Support Center at 404-894-7173 or the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).