WHAT?S HAPPENING?
TSO will patch the servers listed below under WHO IS AFFECTED?


WHEN IS IT HAPPENING?
On Wednesday, December 16, 2009, from 5:00 PM to 9:00 PM.


WHY IS IT HAPPENING?
TSO annual system patching.


WHO IS AFFECTED?
Users of the RT ticketing system will be unable to create or update tickets until cobblestone.cc.gatech.edu and mud.cc.gatech.edu are completed.

Affected servers/services:
ace.cc.gatech.edu - redundant mailhead
arrakis.cc.gatech.edu - redundant nis
cobblestone.cc.gatech.edu - help desk ticketing system
mud.cc.gatech.edu - help desk ticketing system
polymorph - kickstart server


WHAT DO YOU NEED TO DO?
No user action is required.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).


UPDATE:
The patching of ace and arrakis have been postponed. An announcement will be made when their patching has been rescheduled.