WHAT HAPPENED?

Wired network connectivity was inoperable.

WHEN DID IT HAPPEN?

December 18th, 2018 from 6am - 11:30am

WHY DID IT HAPPEN?

When power went out in CCB, a manual failover of the networking for TSRB to KACB was required. Unfortunatly, the link to TSRB was not complete and had a bad fiber cable that needed to be replaced. OIT assisted our networking team in replacing the bad fiber cable, and networking was restored at 11:30am.

WHO IS AFFECTED?

Users trying to use wired networking in TSRB who were unable to switch to wireless.

WHAT DO YOU NEED TO DO?

No user action should be required - if networking doesn't recover, try disconnecting the ethernet cable or rebooting the machine.

WHO SHOULD YOU CONTACT FOR QUESTIONS?

Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).