WHAT HAPPENED?
Some off-campus users have been experiencing slow connections to GT resources.


WHEN DID IT HAPPEN?
Beginning Monday, September 2, 2013.


WHY DID IT HAPPEN?
One of GT's service providers has saturated some of the links within their network.  This has resulted in poor performance on their network.


WHO WAS AFFECTED?
Off-campus users attempting to connect to GT resources may be affected.


WHAT DO YOU NEED TO DO?
No user action is required.


HAS THE PROBLEM BEEN RESOLVED?
No, the service provider is working on the issue, but it is not yet resolved.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
The OIT Technology Support Center (404-894-7173, support@oit.gatech.edu) or the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).