WHAT HAPPENED?
The TSO ticketing system on help.cc.gatech.edu was unavailable.


WHEN DID IT HAPPEN?
Between approximately 3:00 and 5:30 PM, Sunday, February 16, 2014.


WHY DID IT HAPPEN?
Apache restarted itself unsuccessfully.


WHO WAS AFFECTED?
Users of help.cc.


WHAT DO YOU NEED TO DO?
No user action is required at this time.


HAS THE PROBLEM BEEN RESOLVED?
Yes.  Apache was successfully restarted and help.cc was again available by 5:30 PM.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).