WHAT HAPPENED?
Some campus online services are offline or not functioning as expected.


WHEN DID IT HAPPEN?
Beginning at approximately 6:30 AM, Tuesday, March 18, 2014.


WHY DID IT HAPPEN?
OIT is currently troubleshooting.


WHO WAS AFFECTED?
Users of services that rely on BigIP are affected.  Those services include but are not limited to the affected services shown below.

Affected services:
Banner Imaging
Business Objects
Buzzport
Citrix
EMS (Events Management Service)
ImageNow
Kronos
Matlab licensing
OSP (Office of Sponsored Programs)
Passport
ServiceDesk
Software.oit.gatech.edu
Techworks



WHAT DO YOU NEED TO DO?
No user action is required at this time.


HAS THE PROBLEM BEEN RESOLVED?
OIT is working to resolve the issues.


WHO SHOULD YOU CONTACT FOR QUESTIONS?
The OIT Technology Support Center (404-894-7173, support@oit.gatech.edu) or the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).


UPDATE:
Issues arising from the upgrade of BigIP load balancers located in the Rich Building was the source of the outage.  OIT had restored all services by 11:30 AM, March 18, 2014.