WHAT HAPPENED?
The FileMaker Pro database server ackerman.cc.gatech.edu was unable to process login requests.
 
 
WHEN DID IT HAPPEN?
From approximately 11:15 AM until 2:25 PM, Tuesday, July 12, 2016.
 
 
WHY DID IT HAPPEN?
The server lost its connection to the CoC domain controllers.
 
 
WHO WAS AFFECTED?
CoC faculty and staff attempting to use any of the FileMaker Pro databases.
 
 
WHAT DO YOU NEED TO DO?
No user action is required.
 
 
HAS THE PROBLEM BEEN RESOLVED?
No.  The problem is recurring and TSO continues to investigate the cause.  An update will be posted once more information is available.
 
 
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).


UPDATE:
TSO has traced the issue to recent Microsoft security patches that are causing stability problems with the older version of FileMaker Server installed on ackerman.  This results in authentication failures after several hours of server uptime.  TSO is working to bring up a current version of FileMaker Server on newer hardware.  In the meantime, TSO has scheduled a daily reboot of ackerman at 5:30 AM to ameliorate the authentication failures.  Until the new server is brought online and clients are updated, FileMaker Pro users should save their work in FileMaker Pro and close the program before leaving at the end of each day.