WHAT HAPPENED?
The websites listed below were responding slowly and were intermittently unavailable.

Affected websites:
cse.gatech.edu
ic.gatech.edu
intranet.cc.gatech.edu
research.cc.gatech.edu
scs.gatech.edu
support.cc.gatech.edu
wiki.cc.gatech.edu
www.cc.gatech.edu

 
WHEN DID IT HAPPEN?
Beginning at approximately 1:30 PM on Thursday, July 28, 2016.

 
WHY DID IT HAPPEN?
The database server serving those sites is experiencing a high traffic load.  TSO is currently investigating.

 
WHO WAS AFFECTED?
Anyone attempting to access one of the affected sites during the outage.


WHAT DO YOU NEED TO DO?
No user action is required.

 
HAS THE PROBLEM BEEN RESOLVED?
No.  TSO is continuing to troubleshoot.

 
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).


UPDATE: TSO discovered that the MySQL database was being overloaded by connections from another College of Computing web server.  A configuration change was put in place to allow a greater number of connections and some outdated sites were disabled.  This stabilized the database server.  The main College of Computing website continued to experience issues loading lower level pages.  In order to stabilize the main site (www.cc.gatech.edu), a recent backup was loaded in place.  This stabilized the main site, but is missing the latest content.  All sites were stable as of approximately 6:15 PM, Thursday, July 28, 2016.  TSO continues to work toward updating the site content and restoring full functionality.