***UPDATE***
The secure print service on the Mopier has been successfully restored for macOS users. This issue was identified to be caused by an expired SSL certificate. Please disregard the workaround mentioned in the previous update. TSO will now disable the workaround to direct print.
Thank you for your understanding and cooperation.
TSO is currently working on fixing the mopier print issue. We have found a workaround to print directly to some printers in each CoC Building without using Uniflow. Please follow the instructions in this link to add the nearest printer to your location and install it using Self Service.
Note: This issue is affecting only MacOS users and is not affecting Windows users.
https://support.cc.gatech.edu/support-tools/howto/manually-adding-mopier-direct-print-macos
list of the available printers:
| Mopier Name | Model | Serial | Location |
| charliebrown | iR-ADV C5860 | 2XK08931 | CCB 148 Elevator Area |
| snoopy | iR-ADV 6855 | 35V03415 | CCB 2nd Floor Break Area |
| molly | iR-ADV C5860 | 2XK08928 | CCB 260 Copy Area |
| spike | iR-ADV C5860 | 2XK08916 | CCB 266 Copy Room |
| olaf | iR-ADV 6855 | 35V03549 | CCB 308 Outreach Area |
| pigpen | iR-ADV C5860 | 2XK08952 | KACB 1329 Recycling Area |
| shroeder | iR-ADV 6855 | 35V03464 | KACB 2332 Common Area |
| peppermintpatty | iR-ADV 6855 | 35V04214 | KACB 3332 Common Area |
| lucy | iR-ADV 6855 | 2XK08953 | TSRB 2nd Floor |
| linus | iR-ADV C5860 | 2XK08913 | TSRB 208 Main Copy |
| rerun | iR-ADV 6855 | 35V03459 | TSRB 3rd Floor |
WHAT’S HAPPENING?
Users of Mac computers are unable to print to the CoC Mopiers.
Affected servers:
hollister.cc.gatech.edu
WHEN IS IT HAPPENING?
The issue was first reported on Monday, 7/29/2024, at 10:30 am and is ongoing.
WHY IS IT HAPPENING?
TSO is working with the vendor to investigate and fix the problem.
WHO IS AFFECTED?
Users of Mac computers will be unable to print to CoC mopiers until this issue is resolved. TSO is investigating potential workarounds.
Affected services:
Mopier printing
WHAT DO YOU NEED TO DO?
At this time no user action is required. TSO will update this notice when the issue is resolved.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 225D, 404.894.7065, helpdesk@cc.gatech.edu).